سياسة الخصوصية

Privacy Policy

Last updated: September 22, 2026

AWAASHI Pet Shop, operated by AWASHI FZ-LLC, operates this store and website, including all related information, content, features, tools, products, and services provided to you (the “Services”). AWAASHI Pet Shop is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our store, make a purchase, use our Services, or otherwise communicate with us.

Personal Information We Collect

Depending on how you interact with our store, we may collect:

Contact information, including your name, phone number, email address, billing address, and delivery address.
Payment information, including payment method, transaction details, and payment confirmation.
Order information, including products viewed, added to cart, purchased, returned, exchanged, or cancelled.
Account information, including login details, preferences, and account settings where applicable.
Communications, including messages sent to us through WhatsApp, email, our website, or other customer-support channels.
Device and usage information, including browser, device, IP address, and interactions with our website.

How We Collect Information

We may collect information:

Directly from you when you place an order or contact us.
Automatically when you visit or use our website.
From Shopify and service providers used to operate our store.
From payment, delivery, marketing, and other business partners where applicable.

How We Use Your Information

We may use your information to:

Process and fulfill your orders.
Process payments and refunds.
Arrange delivery and shipment tracking.
Provide customer service.
Manage returns and exchanges.
Maintain and improve our store and Services.
Prevent fraud and maintain security.
Comply with applicable legal and regulatory requirements.
Send marketing or promotional communications where permitted and where you have provided the required consent.

How We Share Personal Information

We may share personal information with service providers where necessary to operate our business, including:

Shopify.
Payment processors and payment providers.
Delivery and courier companies.
IT, hosting, analytics, and customer-support providers.
Marketing service providers where applicable.
Government authorities where required by law.

Relationship With Shopify

Our store is hosted by Shopify. Shopify processes certain personal information when you access or use our store in order to provide and improve its services.

You can review Shopify’s privacy information here: Shopify Consumer Privacy Policy .

Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social-media platforms, or other services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing personal information.

Children's Privacy

Our Services are not intended for children under the applicable age of majority, and we do not knowingly collect personal information from children.

Security and Data Retention

We take reasonable measures to protect personal information. However, no online system or method of transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, legal compliance, accounting, dispute resolution, and other legitimate business purposes.

Your Rights and Choices

Depending on applicable law, you may have rights relating to your personal information, including requesting access, correction, deletion, or a copy of certain information we hold about you.

You may also unsubscribe from promotional emails using the unsubscribe option provided in those communications.

International Data Transfers

Your personal information may be processed or stored in countries outside the United Arab Emirates where Shopify or our service providers operate, subject to applicable legal requirements and appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, or applicable legal requirements. Any updated version will be posted on this website with a revised “Last updated” date.