Where do you deliver?
We deliver anywhere in the UAE. We do not currently offer delivery outside the UAE.
How long does delivery take?
Delivery takes 1–2 days after placing your order.
How much does delivery cost?
Delivery costs a fixed AED 10 per order, regardless of how many bags you order.
Can I pay cash on delivery?
Yes. Cash on delivery is available. Only cash is accepted at delivery, not cards.
What is the difference between scented and unscented litter?
Unscented litter is an option for cats sensitive to fragrances. Our scented litter has a soft, gentle fragrance for a fresh, pleasant atmosphere without a strong scent.
What bag sizes are available?
Our litter is available in 4kg/5L , 8kg/10L and 20kg/25L bags.
How can I track my order?
Message us on WhatsApp with your order number or the mobile number used when placing your order.
What are your WhatsApp support hours?
Our WhatsApp support is available daily from 10:00 AM to 12am, UAE time.
Can I return my order?
You can return an item within 7 days of receiving it. It must be unopened and in the same condition as when it arrived. For change-of-mind returns, you are responsible for the return shipping and delivery charges.
What should I do if my order arrives damaged?
Please check your order when it arrives. If it is damaged, do not accept the delivery. Report the damage immediately through WhatsApp so we can arrange a replacement or return.
Can I change or cancel my order after placing it?
To request a change or cancel your order before shipment, message us on WhatsApp with your order number or registered mobile number and explain your request. To cancel, include “Cancel my order” in your message. Changes depend on whether they can still be made before shipment. Once your order has been assigned to a driver, you can return it with the same driver, but AED 20 in delivery and return charges will be deducted from your refund.
What should I do if an item is missing or I receive the wrong product?
Message us on WhatsApp with your order number or registered mobile number and details of the missing or incorrect item. We are responsible for correcting the mistake and will send the missing item or replace the wrong product at no additional delivery cost to you.